Terms & Conditions

Last updated: October 2026

At Valhalla Tours, we believe booking your journey should be straightforward. These Booking Terms and Conditions explain what you can expect from us, what we ask of you and what happens if plans need to change.

Please read them carefully before booking. They form part of your contract with Valhalla Tours Limited and should be read together with your booking confirmation, tour itinerary and Guest Participation Agreement.

Nothing in these terms affects any statutory rights that cannot legally be limited or excluded.

1. About Valhalla Tours

Your tour is operated or arranged by:

Valhalla Tours Limited, trading as Valhalla Tours Ireland
Company registration number: 783378
Castlehayestown, Camross, Co. Wexford, Ireland, Y35 W022
Email: nick@valhallatoursireland.com
Telephone: +353 83 186 6285

References to “Valhalla Tours”, “we”, “us” and “our” mean Valhalla Tours Limited. References to “you”, “guest” or “traveller” mean each person named in a booking.

2. Your booking contract

A booking request does not become a confirmed contract until:

• we have received the required deposit or full payment;
• we have accepted the booking; and
• we have issued written booking confirmation.

Your contract consists of:

• these Booking Terms and Conditions;
• your booking confirmation;
• the published itinerary and inclusions for your chosen tour;
• the Guest Participation Agreement; and
• any additional conditions expressly agreed with you in writing.

Please check your confirmation carefully and tell us promptly if any name, date, room arrangement or other detail is incorrect.

The version of these terms supplied or displayed when your booking is confirmed will normally apply to your booking. We may update our terms for future bookings, but we will not retrospectively make a material change to an existing booking unless it is agreed with you or permitted by law.

3. Booking for other travellers

The person making the booking is the “lead booker”.

The lead booker confirms that they:

• are at least 18 years old;
• are authorised to make the booking;
• will provide accurate information for every person named in it;
• will share all relevant booking documents and information with the other travellers; and
• will keep the group informed of payment deadlines and important communications.

Each adult traveller may be required to accept and electronically sign our Guest Participation Agreement individually. A parent or legal guardian must sign for a traveller under 18.

The lead booker cannot waive another traveller’s statutory rights

4. Tour information

The main characteristics of your tour—including its destination, duration, accommodation, transport, meals, included visits, activities, group size, starting point and finishing point—are described on the relevant tour page, itinerary and booking confirmation.

Please read these carefully before booking.

Unless expressly listed as included, the following are not included in the tour price:

• flights to or from the tour;
• airport transfers;
• meals and drinks not listed in the itinerary;
• travel insurance;
• optional activities;
• passport, visa or entry-authorisation costs;
• personal expenses;
• laundry, room service and hotel incidentals;
• gratuities; and
• transport or accommodation arranged independently before or after the tour.

The itinerary and booking confirmation should be read together. If there is a material inconsistency, please contact us before making payment.

5. Prices

Tour prices are displayed in euro and include applicable taxes and charges known to us at the time of booking.

Prices are normally quoted per person sharing a twin or double room unless otherwise stated. A single-room supplement may apply where a guest requests or requires single occupancy.

We may correct an obvious pricing, availability or typographical error before accepting a booking. If we discover such an error after a booking request has been submitted but before confirmation, we will offer you the choice of accepting the correct price or withdrawing the request and receiving a refund of any payment made.

Once your booking has been confirmed, the price will not be increased except where permitted by applicable package-travel law. If a lawful price adjustment becomes necessary, we will explain the reason, calculation and options available to you in writing.

Your bank or card provider may apply exchange-rate adjustments, international transaction fees or other charges. These are not imposed or retained by Valhalla Tours.

6. Deposits and payment

For bookings made more than 60 days before departure, a non-refundable deposit of €250 per person is required to confirm your place.

The deposit forms part of the total tour price. The remaining balance is due no later than 60 days before departure.

You may pay the balance in instalments before the final payment date where this option is available through our booking platform.

Bookings made within 60 days of departure must be paid in full when confirmed.

If payment is not received by the due date, we will contact the lead booker and allow a reasonable opportunity to make payment. If payment remains outstanding, we may treat the booking as cancelled by you and apply the cancellation charges in Section 8.

Promotional offers and private or bespoke tours may have different payment arrangements. Any different terms will be stated clearly before booking and in your confirmation.

7. Changing your booking

We understand that plans sometimes change.

You may request one change to your tour or departure date without an administration fee, provided that:

• we receive the request in writing at least 90 days before your original departure;
• the requested alternative is available;
• the replacement departure is at least three months after your original departure date; and
• any third-party supplier costs and difference in tour price are paid.

The price applying to the replacement tour or date at the time the change is confirmed will apply. Promotional discounts attached to the original departure may not transfer.

Additional changes may attract a reasonable administration charge and any supplier costs incurred. We will tell you about these costs before confirming the change.

A requested change is not effective until confirmed by us in writing. If we cannot accommodate it, the original booking will remain in place unless you cancel it under Section 8.

8. Cancellation by you

You may cancel your booking at any time before departure by notifying us in writing at behindthescenes@valhallatoursireland.com.

The effective cancellation date is the date on which we receive your written notice.

Our standard cancellation charges are:

Notice received before departure	Cancellation charge
61 days or more	€250 deposit per person
60 days or fewer	100% of the tour price
On or after departure, including a no-show	100% of the tour price

These charges reflect the timing of payments and commitments made to accommodation providers, activity providers and other suppliers. They are subject to any mandatory legal requirement that cancellation charges be reasonable and justifiable.

If requested, we will provide an explanation of how the applicable cancellation charge has been calculated.

No refund is normally available for accommodation, meals, visits, activities or other services voluntarily missed or unused after the tour has started. This does not affect any right to a refund or price reduction where a service has not been provided as agreed.

We strongly recommend purchasing travel insurance when you book. If your reason for cancellation is covered by your policy, you may be able to recover the cancellation charge from your insurer.

Unavoidable and extraordinary circumstances

Where unavoidable and extraordinary circumstances arise at or near the destination and significantly affect the performance of the tour or the transport of passengers to the destination, you may have a legal right to cancel without paying a cancellation fee.

Where that statutory right applies, you will receive a full refund of payments made for the package within the period required by law. Additional compensation will not normally be payable.

Personal circumstances affecting an individual traveller—such as illness, injury, family circumstances, flight disruption or inability to travel—do not automatically constitute unavoidable and extraordinary circumstances at the destination. These situations should normally be covered through suitable travel insurance.

9. Transferring your booking

You may transfer your booking to another person who satisfies all conditions applicable to the tour.

The request must be made in writing with reasonable notice. Notice received at least seven days before departure will normally be regarded as reasonable.

The original traveller and replacement traveller will be jointly responsible for:

• any outstanding balance;
• the actual cost of making the transfer;
• supplier amendment charges; and
• any other reasonable cost arising directly from the transfer.

We will explain the transfer costs and how they were calculated. Some supplier bookings may not be transferable.

10. Changes made by Valhalla Tours

Ireland and Scotland are places where weather, tides, road conditions and local circumstances occasionally have their own plans. We therefore reserve the right to make reasonable changes where necessary.

Minor changes

We may make an insignificant change to an itinerary, timing, route, accommodation, attraction, activity, guide or vehicle where operationally necessary.

Examples may include:

• visiting locations in a different order;
• changing a departure time;
• using a comparable hotel;
• replacing an unavailable activity with a suitable alternative;
• adjusting a route because of weather, tides, closures or road conditions; or
• using a different vehicle appropriate to the group size.

We will notify you of a relevant change clearly and as soon as reasonably possible.

Significant changes before departure

If we must make a significant change to a main feature of your tour before departure, we will explain:

• the proposed change;
• its effect on the tour price, if any;
• any suitable replacement package available;
• the period within which you must respond; and
• what will happen if we do not receive a response.

You may be entitled to:

• accept the change;
• accept a suitable replacement tour where offered; or
• cancel without paying a cancellation fee.

If the changed or replacement tour is of a lower quality or value, an appropriate price reduction will be provided. If you cancel because of a qualifying significant change, we will refund payments due within the period required by law.

11. Cancellation by Valhalla Tours

Our scheduled tours are guaranteed to operate once at least two guests are booked, subject to unavoidable and extraordinary circumstances.

We may cancel a tour if:

• fewer than two guests are booked;
• we are prevented from operating because of unavoidable and extraordinary circumstances; or
• another lawful reason makes performance impossible.

If cancellation is based on insufficient numbers, we will notify you no later than:

• 20 days before departure for a tour lasting more than six days;
• seven days before departure for a tour lasting between two and six days; or
• 48 hours before departure for a tour lasting less than two days.

If we cancel, you may choose a suitable alternative tour where available or receive a full refund of payments made to us. Refunds will be issued without undue delay and no later than 14 days after termination of the contract where required by law.

Where cancellation is caused by unavoidable and extraordinary circumstances or a failure to reach the stated minimum number, we will not normally be liable for additional compensation.

We are not responsible for the cost of flights, accommodation, transfers or other arrangements booked independently and outside your contract with us, except where the law provides otherwise. We strongly recommend using flexible arrangements and suitable travel insurance.

12. Events outside our control

“Unavoidable and extraordinary circumstances” means circumstances outside the control of the party relying on them, where the consequences could not have been avoided even if all reasonable measures had been taken.

Depending on the circumstances, these may include:

• severe weather or natural disasters;
• war, terrorism or civil unrest;
• major public-health emergencies;
• government restrictions or border closures;
• significant transport disruption;
• port, ferry or attraction closures;
• industrial action not involving Valhalla Tours;
• fire, flooding or serious damage to essential facilities; or
• other comparable events outside our reasonable control.

Your rights and our responsibilities will depend on whether the event occurs before or during the tour and how seriously it affects the contracted services.

If you experience difficulty during the tour, we will provide appropriate assistance without undue delay. We may charge a reasonable amount for assistance required because of your intentional actions or negligence, but that charge will not exceed the actual costs incurred.

13. Our responsibility to you

Valhalla Tours will provide the services included in your booking with reasonable care and skill.

Where your booking constitutes a package, we are responsible for the performance of the travel services included in it, even where an accommodation provider, activity operator, ferry company or other supplier performs the service.

If a contracted service is not provided as agreed, please tell your guide or contact us promptly. This allows us a reasonable opportunity to investigate and correct the issue.

Where applicable, we will:

• remedy a lack of conformity within a reasonable period;
• arrange a suitable alternative at no additional cost;
• provide an appropriate price reduction; or
• pay compensation where required by law.

We will not be responsible for loss or damage caused by:

• the traveller;
• an unconnected third party where the event was unforeseeable or unavoidable; or
• unavoidable and extraordinary circumstances,

except where applicable law provides otherwise.

Where an international convention or applicable law limits compensation payable by a transport or service provider, the same lawful limitation may apply to our liability.

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• wilful misconduct or gross negligence;
• failure to perform a statutory obligation that cannot be excluded; or
• any other liability that cannot legally be limited.

14. Your responsibilities

By booking, you agree to:

• provide complete and accurate information;
• review the itinerary and activity level;
• arrive at meeting points at the stated time;
• follow reasonable safety and operational instructions;
• behave respectfully towards other guests, guides, suppliers and local communities;
• take reasonable care of your belongings;
• comply with applicable laws; and
• avoid conduct that places anyone at risk or seriously disrupts the tour.

You are responsible for damage or loss directly caused by your deliberate, reckless or negligent actions, to the extent permitted by law.

15. Health, mobility and suitability

Our tours operate at a relaxed pace, but they may include:

• walking on uneven, wet or slippery ground;
• cobbled streets, slopes and steps;
• historic buildings without lifts;
• entering and exiting a minicoach;
• rural and coastal locations;
• boat or ferry journeys; and
• optional outdoor activities.

Before booking, you should consider whether the itinerary is suitable for your health, mobility and level of fitness.

You must inform us before travelling of any medical condition, disability, mobility requirement, allergy, dietary need or other circumstance that may:

• affect your ability to participate safely;
• require reasonable assistance or adjustment;
• affect another guest’s safety; or
• require special arrangements from us or a supplier.

We will make reasonable efforts to accommodate individual needs. However, some historic buildings, boats, rural attractions and outdoor locations have limited accessibility.

Foldable wheelchairs may be accommodated where vehicle space permits, but travellers must normally be able to board and leave the vehicle independently or travel with a companion able to provide the necessary personal assistance.

We are not qualified to provide medical advice or personal care. If you are uncertain about your fitness to travel, please consult an appropriate medical professional before booking.

16. Activities and ordinary travel risks

Travel and outdoor activities involve ordinary and sometimes unavoidable risks, including changing weather, uneven surfaces, road travel and visits to coastal, rural and historic locations.

Depending on the itinerary, activities may include walking, cycling, e-biking, kayaking, boat trips, sea safaris, farm visits and food or drink experiences.

Participation in an optional activity is voluntary. You must:

• consider whether the activity is suitable for you;
• disclose relevant health or mobility information;
• follow the provider’s instructions;
• use the safety equipment supplied; and
• refrain from participating while impaired by alcohol, medication or another substance.

An activity provider may reasonably refuse participation where necessary for health or safety. Providers may also require acceptance of their own participation conditions. Those conditions do not remove any statutory rights you may have against Valhalla Tours or the provider.

17. Allergies, dietary requirements and alcohol

Please disclose allergies and essential dietary requirements when booking and remind your guide where appropriate.

We will make reasonable efforts to communicate notified requirements to suppliers. However, food may be prepared in kitchens where allergens are present, and we cannot guarantee an entirely allergen-free environment unless a supplier expressly confirms otherwise.

Alcohol consumption is optional. Guests who choose to drink are expected to do so responsibly.

18. Passports, visas and entry requirements

You are responsible for ensuring that you meet all passport, visa, immigration, health and entry requirements applicable to your journey.

This is particularly important for tours travelling between Ireland, Northern Ireland and Great Britain. Requirements may vary depending on your nationality, residence and route.

You are responsible for obtaining any required:

• passport;
• visa;
• UK Electronic Travel Authorisation;
• immigration permission;
• health documentation; or
• passenger information required by a ferry or transport provider.

We will provide general information available to us, but requirements can change and you should verify them with the relevant official authority.

We are not responsible where a guest is refused entry, boarding or participation because they do not hold the correct documents, except where we provided incorrect information negligently.

19. Travel insurance

Travel insurance is not included in the tour price.

We strongly recommend that every guest purchases comprehensive insurance as soon as the booking is confirmed. Your policy should be appropriate to your health, destination and planned activities and should normally cover:

• cancellation and curtailment;
• emergency medical treatment;
• medical evacuation and repatriation;
• personal accident;
• travel delay and disruption;
• lost, delayed or damaged baggage; and
• all activities in which you intend to participate.

You are responsible for reading your policy, making any required medical disclosures and ensuring that the level of cover is adequate.

Medical, transport, accommodation or other personal expenses not covered by your insurance will remain your responsibility, except where Valhalla Tours is legally responsible for them.

20. Luggage and personal belongings

Because storage space in our minicoach is limited, each guest should bring no more than one main bag measuring a maximum of approximately 32 inches or 80 centimetres along its longest side, together with one small day bag.

You must be able to manage your luggage personally or travel with someone who can assist you.

You remain responsible for passports, money, valuables and personal belongings. Please notify us promptly if an item is lost so that we can provide reasonable assistance.

We are not responsible for loss, theft or damage unless it was caused by our failure to exercise reasonable care or another legal basis makes us responsible.

21. Punctuality, missed departures and unused services

Please arrive at the tour starting point and daily meeting points at the time given by your guide.

If you are late, miss the tour departure, leave the tour temporarily or choose to end your participation early:

• we will provide reasonable assistance where possible;
• the tour may continue without you where waiting would materially affect the group;
• you will normally be responsible for the cost of rejoining the tour; and
• no refund will normally be provided for voluntarily missed services.

Nothing in this section affects your rights where the missed service results from our failure to perform the contract properly.

22. Accommodation and room arrangements

Accommodation will be as described in your itinerary or booking confirmation.

Where a named property becomes unavailable, we may provide suitable alternative accommodation of a comparable standard and will notify you where reasonably possible.

Room sizes, layouts, facilities and classification systems vary between properties and countries. Historic and rural accommodation may not have lifts, air conditioning or the facilities found in modern city hotels.

Requests concerning beds, rooms, floors or other preferences will be passed to the accommodation provider but cannot be guaranteed unless expressly confirmed in writing as part of your booking.

Guests are responsible for hotel incidentals and damage they cause.

23. Independent travel arrangements

Flights, accommodation, transfers, activities and other arrangements booked separately by you are not part of your contract with Valhalla Tours.

You should allow adequate time between independent travel arrangements and the start or end of your tour. We recommend avoiding inflexible connections that depend on an exact tour arrival time.

We will offer reasonable assistance if disruption affects your arrival, but additional transport, accommodation and other costs will normally remain your responsibility unless the disruption was caused by our failure to perform the contract properly.

24. Guest conduct

Our small-group format depends on consideration and respect between guests.

We may take reasonable action where a traveller:

• threatens health or safety;
• harasses, intimidates or abuses another person;
• causes serious or repeated disruption;
• damages property;
• engages in unlawful behaviour;
• repeatedly ignores reasonable instructions; or
• behaves in a way that makes continued participation unreasonable.

Depending on the seriousness of the situation, we may issue a warning, impose reasonable safety conditions or require the traveller to leave the tour.

Where a guest is removed because of serious misconduct, we will not normally provide a refund for unused services. The guest may also be responsible for resulting costs and damage, to the extent permitted by law.

This power will be used reasonably and with proper regard to the circumstances.

Smoking and vaping are not permitted in any vehicle operated or used by Valhalla Tours.

25. Photography and video

Photographs and short videos may be taken during a tour and may be used by Valhalla Tours on our website, social media channels and other promotional materials.

If you do not wish to appear in promotional photographs or videos, please tell us before departure or speak privately with your guide. Choosing not to be photographed will not affect your booking or your experience.

Where a guest is to be prominently featured in a testimonial, advertisement or dedicated promotional production, we may request separate permission.

You may withdraw permission for future use by contacting us, although this may not require us to withdraw material already lawfully produced or published.

Further information about how we handle personal information is available in our Privacy Policy.

26. Personal information and communications

We use personal information to:

• administer your booking;
• process payments;
• arrange accommodation, transport and activities;
• communicate essential tour information;
• respond to accessibility, medical or dietary requirements; and
• comply with legal and regulatory obligations.

Where necessary, relevant information may be shared with hotels, transport operators, activity providers, booking-platform providers and other suppliers involved in delivering your tour.

We may communicate with the lead booker or travellers by email, telephone, SMS, WhatsApp or through our booking platform for booking administration and important operational updates.

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

27. Problems during your tour

If something is not as expected, please tell your guide or the relevant supplier as soon as reasonably possible. Most issues can be resolved quickly when we have an opportunity to address them during the tour.

If the issue is not resolved, contact:

Email: behindthescenes@valhallatoursireland.com
Telephone: +353 83 186 6285

You should allow us a reasonable opportunity to investigate and correct the problem.

28. Complaints after your tour

If a matter remains unresolved after your tour, please submit a written complaint containing:

• your booking reference;
• the names of the affected travellers;
• a clear description of the issue;
• when and to whom it was reported; and
• any relevant photographs, receipts or supporting information.

Please contact us promptly, preferably within 28 days after the tour ends. A delay does not remove any statutory rights, but it may affect our ability to investigate or provide an effective remedy.

We will acknowledge and respond to your complaint within a reasonable period.

29. Travel agents and third-party booking platforms

Where you book through a travel agent, reseller or booking platform, that party may have its own conditions relating to payment, administration or use of its service.

However, where Valhalla Tours is identified as the organiser of your package, these Booking Terms and Conditions govern the tour services we have agreed to provide.

Payments properly made to an authorised retailer will be treated in accordance with applicable law.

Please direct booking changes or cancellations through the party specified in your confirmation.

30. Website content

We take reasonable care to keep our website accurate and up to date. However, general website content may occasionally contain typographical errors or information that becomes outdated.

The specific price, dates, itinerary and services confirmed in your booking documentation will apply to your booking, subject to any lawful change made under these terms.

Blog articles and general travel information are provided for guidance and inspiration. They should not be treated as legal, medical, immigration or other professional advice.

31. External websites

Our website may contain links to third-party websites. These links are provided for convenience and do not necessarily indicate that we endorse the website, product or service.

We are not responsible for the content, availability, privacy practices or independent services of an external website. This does not affect our responsibility for any travel service expressly included in your package.

32. Copyright and trademarks

Unless otherwise stated, the text, images, graphics, branding and other content on our website belong to Valhalla Tours Limited or are used with the permission of their owners.

You may view and download website content for personal, non-commercial use. You may not reproduce, modify, distribute or commercially use our content without prior written permission.

All trademarks belong to Valhalla Tours or their respective owners.

33. Governing law and consumer rights

These terms and your booking contract are governed by the laws of Ireland.

The courts of Ireland will have jurisdiction, subject to any mandatory right allowing a consumer to bring proceedings in another competent jurisdiction, including the country in which they habitually reside.

Nothing in these terms restricts any mandatory consumer protection or package-travel right that applies to you.

34. Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Any invalid provision will be interpreted or adjusted only to the minimum extent necessary to make it valid and enforceable where the law permits.

35. No waiver

If either party does not immediately enforce a contractual right, this does not mean that the right has been waived.

36. Updates to these terms

We may update these terms from time to time for future bookings.

The version supplied or made available when we confirm your booking will normally remain applicable to that booking unless:

• a change is required by law;
• the change benefits you without reducing your rights; or
• the change is agreed with you.

The date of the latest website update will be shown at the top of this page.

37. Acceptance

By completing a booking, you confirm that you have had an opportunity to read and understand:

• these Booking Terms and Conditions;
• the itinerary and inclusions for your selected tour;
• the Guest Participation Agreement;
• the applicable Privacy Policy; and
• the statutory package-travel information supplied to you.

Electronic acceptance and electronic signatures may be used as part of the booking process.

If you have any questions before booking, please contact us. We would much rather clarify something in advance than leave you uncertain.

Valhalla Tours Limited
Castlehayestown
Camross
Co. Wexford
Ireland
Y35 W022

Email: behindthescenes@valhallatoursireland.com
Telephone: +353 83 186 6285